Terms And Conditions

Ratings And Reviews

These Ratings and Reviews Terms and Conditions regulate the use of the Ratings and Reviews services (hereinafter, the “Services”) offered by ANTONIO PUIG, S.A. (hereinafter, the “Company”), with registered office at Barcelona, Plaza Europa 46-48, Hospitalet de Llobregat, 08902, on its website: www.carolinaherrera.com (hereinafter, the "Site").

1. General conditions

By posting a rating and/or a review on the Site, you represent and warrant that:

• you agree to and comply with the Terms and Conditions of Use, which includes an arbitration agreement, class action waiver, and jury trial waiver, and these Ratings and Reviews Terms and Conditions;

• you have the ownership and authorship in the rating and/or review, that you are not impersonating another person, and that you are not using a false email address or stating inaccurate or misleading information as to the origin of such rating and review;

• the rating and/or review is an original work and does not infringe the intellectual property rights of third parties, nor has it been obtained in a criminal or improper way;

• you have purchased the product that is rated and reviewed on the Site or that you have received the product as part of an incentive program from the Company;

• all content you post is true and accurate;

• you are not an employee of any Puig Group company;

• you are the age of majority or older; and

• you accept the publication of your name and surname that you have provided during the registration process on the Site or your initials or an alias.

In addition, you agree and warrant that you will not submit any content:

• that contains information--including price--about the Company's competitors or their respective products--namely, other manufacturers, distributors and/or retailers of health and beauty products;

• for which you obtain any remunerated or monetary benefit from any third party or that could be interpreted as advertising or incitement to purchase--which will include any content that draws business from the Company;

• that includes any information that refers to other websites, URL addresses, email addresses, contact details, telephone numbers or any other personal data or order details;

• that infringes the rights of third parties of any kind, such as: intellectual property, industrial property, image (including the use of third-party images), likeness, honor or privacy, trade secrets, etc.;

• that could be considered defamatory or discriminatory, that promotes hate, that contains racial, sexuality, ethnicity, religious, gender or other intrinsic characteristic bias, that is abusive, vulgar, sexually explicit, offensive or contains threats or that could be considered as harassment of any person or company;

• is clearly false or misleading;

• that contains any information or instructions on how to create computer viruses or other computer programs or files that are potentially disruptive or harmful and that may affect the information security of the Site; and

• that is not related to the goods or services offered by the Company or the purpose of rating and reviewing the products of the Site.

In any case, the Company reserves the right to restrict or suspend the access of any user who fails to comply with these Terms and Conditions or any applicable regulation and to reject the publication, modification, edition or deletion of any comment that the Company deems, at its sole discretion, as an infringement of these Terms and Conditions or the applicable regulation. The Company will not modify the content of reviews or dismiss opinions for being critical. Only reviews that violate these Terms and Conditions or the law will be rejected. Additionally, the Company reserves the right not to publish:

• duplicate content;

• blank rating and/ or reviews;

• reviews in a language other than the language of the website; and

• any unintelligible content. By way of example, they could be considered such as content that includes random characters and meaningless strings of words.

The Company cannot guarantee that any content you have submitted can be edited or removed. Prior to publication, any written opinions or comments may be technically or humanly reviewed, in our sole discretion, to ensure that they comply with these Terms and Conditions and any applicable law.

By posting your comment, you expressly agree to compensate, where appropriate, and to hold the Company and its agents, subsidiaries and service providers harmless from any possible sanction, demand and claim for damages including consequential damages and lost profits, from of any type and nature, as well as the fees of lawyers and solicitors, that may arise from a possible breach of the previous guarantees and especially from a violation by you of any applicable regulations or injury to the rights of third parties.

2. How reviews and ratings are processed

We are committed to ensuring that all published reviews reflect genuine customer experiences and are managed with fairness and transparency. To that end, we apply the following principles:

• Verified purchases only: Reviews and ratings may only be submitted by users who have purchased the product through our website--our system verifies purchase history before allowing a review or rating to be posted--or that have received the product as part of an incentive program from the Company--in which case, it will be indicated as such.

• Neutral moderation: All reviews and ratings--positive or negative--are subject to moderation solely to ensure compliance with our content guidelines (e.g., no offensive language, spam, or additional personal data) and these Terms and Conditions and any applicable regulation. We do not alter or remove reviews or ratings based on their sentiment.

• Equal publication: We publish all compliant reviews and ratings regardless of whether they express favorable or critical opinions. We do not filter or prioritize reviews based on positivity.

• Display order: Reviews and ratings are displayed in relevance order. No paid promotion or algorithmic bias affects the visibility of individual reviews.

• Rating calculation: Average product ratings are calculated as the arithmetic means of all valid review and ratings scores submitted by verified purchasers as well as those submitted through incentive programs.

3. Data Protection

Data controller: ANTONIO PUIG SA. - a Spanish company with registered office at Plaza Europa 48-48, 08902 Hospitalet de Llobregat, Barcelona (Spain).

Purpose(s) of Processing of Personal Data and legal basis: the purpose of Processing of your personal data is publish your rating and review; as well as contact you about it, if needed. This data processing is based on your previous consent.

What Happens if You Do Not Disclose Your Personal Data to us: granting your Personal Data to us is necessary for review and publish your ratings and reviews. The refusal to provide us with some of your Personal Data necessary for performing the above purposes may consequently prevent us from not publishing your review or rating.

To whom your Personal Data will be disclosed: Personal Data will be disclosed to third-party companies that provide, on behalf of the Companies, specific information technology, marketing and other services as data Processors or to other recipients.

Notwithstanding the foregoing, Personal Data will not be disclosed to any other third-parties or disseminated or transferred without informing you of such disclosure/dissemination/transfer, and, in any case, in accordance with the applicable laws.

Conservation period: we will retain your data for a period of three (3) years from the date of your last contact.

Your right in relation to your Personal Data: access, rectification, deletion, opposition, limitation of treatment and portability, as well as filing a claim with the Control Authority.

Additional information: please also review our Privacy Policy, which serves as our notice at collection, for further information regarding the security measures in place, your rights, and other details concerning the processing of your personal data.

4. Intellectual and industrial property rights

In connection with any ratings and/ or reviews that you post, you grant the Company a royalty-free, irrevocable, non-exclusive, worldwide license for the period of legal protection of intellectual property rights defined by applicable law (including any subsequent rules of supplementary or modifying nature) (for users in the U.S., this is a perpetual license) to use, copy, modify, adapt, edit, distribute, translate and create works derived from it, and/or incorporate the content in question into any format, support or technology.

By way of example, you acknowledge that the Company may translate and publish your rating and review on its social network pages, in any foreign version of its website, television, press and/or any other advertising medium belonging to any company of the Puig Group without the need of obtaining any authorization from yourself or paying any amount. The publication may include the name or nickname that you have provided when submitting your rating and review. You also acknowledge and authorize the Company to generate a general review of the product using your rating and review, including using artificial intelligence systems.

5. Contact and reporting of infringements

You can contact the Company at any time by writing to the following email address [email protected], if you have any doubt or question regarding these Terms and Conditions, or if you wish to receive more information about how we treat your Personal Data.

If wish to report a review for infringing these Terms and Conditions or the applicable law, please contact the Company at any time by writing to the following email address [email protected]. Once we receive the report, we will investigate and take the relevant measures.

DMCA Notice

Company asks our users to respect the intellectual property rights of others. It is our policy to respond appropriately to clear notices of alleged copyright infringement, as set forth more fully below. In Company’s sole discretion, Company may remove content that may be infringing on another person’s intellectual property rights with or without notice to the potential infringer. In accordance with the U.S. Digital Millennium Copyright Act (“DMCA”) and other applicable law, Company has adopted a policy of terminating, in appropriate circumstances, users who are deemed to be repeat infringers.

If we remove or disable access in response to a DMCA Copyright Infringement Notice, we will make a good faith attempt to contact the owner or administrator of the affected content so that they may make a counter-notification. If you own copyright in a work (or represent such a copyright owner) and believe that your (or such owner’s) copyright in that work has been infringed by an improper posting or distribution of it via the Service, then you may send us a written notice that includes all of the following:

• a legend or subject line that says: “DMCA Copyright Infringement Notice”;

• a description of the copyrighted work that you claim has been infringed or, if multiple copyrighted works are covered by a single notification, a representative list of such works;

• a description of where the material that you claim is infringing or is the subject of infringing activity is located that is reasonably sufficient to permit us to locate the material (please include the full URL of the page(s) on the Service on which the material appears);

• your full name, address, telephone number, and email address;

• a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;

• a statement by you, made under penalty of perjury, that all the information in your notice is accurate, and that you are the copyright owner (or, if you are not the copyright owner, then your statement must indicate that you are authorized to act on the behalf of the owner of an exclusive right that is allegedly infringed); and

• your electronic or physical signature.

Company will only respond to DMCA Notices that it receives by email at the address below:

By Email: [email protected]

For more information, please call us at: +1 (855) 653-2469

It is often difficult to determine if your copyright has been infringed. Company may elect to not respond to DMCA Notices that do not substantially comply with all of the foregoing requirements, and Company may elect to remove allegedly infringing material that comes to its attention via notices that do not substantially comply with the DMCA.

Please note that the DMCA provides that any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.

We may send the information that you provide in your notice to the person who provided the allegedly infringing work. That person may elect to send us a DMCA Counter-Notification.

Without limiting Company’s other rights, Company may, in appropriate circumstances, terminate a repeat infringer’s access to the Service and any other website owned or operated by Company.

Counter-Notification

If access on the Service to a work that you submitted to Company is disabled or the work is removed as a result of a DMCA Copyright Infringement Notice, and if you believe that the disabled access or removal is the result of mistake or misidentification, then you may send us a DMCA Counter-Notification to the addresses above. Your DMCA Counter-Notification should contain the following information:

• a legend or subject line that says: “DMCA Counter-Notification”;

• a description of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled (please include the full URL of the page(s) on the Service from which the material was removed or access to it disabled);

• a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled;

• your full name, address, telephone number, email address, and the username of your Account;

• a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or, if the address is located outside the U.S.A., to the jurisdiction of the United States District Court for the Central District of California), and that you will accept service of process from the person who provided DMCA notification to us or an agent of such person; and

• your electronic or physical signature.

Please note that the DMCA provides that any person who knowingly materially misrepresents that material or activity was removed or disabled by mistake or misidentification may be subject to liability.

If we receive a DMCA Counter-Notification, then we may replace the material that we removed (or stop disabling access to it) in not less than ten (10) and not more than fourteen (14) business days following receipt of the DMCA Counter-Notification. However, we will not do this if we first receive notice at the addresses above that the party who sent us the DMCA Copyright Infringement Notice has filed a lawsuit asking a court for an order restraining the person who provided the material from engaging in infringing activity relating to the material on the Service. You should also be aware that we may forward the Counter-Notification to the party who sent us the DMCA Copyright Infringement Notice.

6. Amendments and updates to these Terms and Conditions

We can modify or simply update all or part of these Terms and Conditions, including when changes are made to the legal or regulatory provisions that govern data protection and protect your rights as a consumer. Amendments and updates to these Terms and Conditions will be binding as soon as they are posted on the Site. Therefore, you will be required to regularly access this section to check for the most recent and updated publication of the Terms and Conditions.

These Terms and Conditions have been updated as of November 2025.