Terms and Conditions of Sale
Article 1 – Company information
Antonio Puig, S.A.U. (hereinafter, the “Company”) is a Spanish company whose registered office is located in Plaza Europa 46-48, Hospitalet de Llobregat, 08902, Barcelona (Spain) incorporated in the commercial register of Barcelona under the number A08158289, and whose corporate purpose consists in the production, design and sale of cosmetic products and perfumes.
For further information, any question or help you may need, you may contact us at:
Contact e-mail: [email protected]
Article 2 – Scope of application of the Terms and Conditions of Sale
These are the general terms and conditions of sale of the Company (hereafter the “Terms and Conditions of Sale”) which apply to any sales by the Company and purchases by final end consumers with place of residence in Portugal (for domestic and private, personal use only) of products carrying the Company's trademarks (hereafter the “Products”) offered for sale on the Company's website www.carolinaherrera.com (hereinafter the "Website").
Please note that Company carries out delivery and return of its Products only in Portugal excluding the following regions: Azores and Madeira.
Also note that the Company does not ship to P.O. Boxes, Military Bases and General Delivery.
You are responsible for ensuring that you are a resident of a country and region that can receive deliveries of Products. If you do not reside in any of these countries, you will be responsible for organizing the collection or shipment of your Product(s) in or from any of the countries where the Company offers the delivery of its Products on the Website.
All sales of Products carried out through the Website are subject to these Terms and Conditions of Sale, which the customer expressly accepts when placing any order(s). Euro remains the applicable currency for all and any orders placed by consumers irrespective of their location.
These Terms and Conditions of Sale may be modified or updated by Company at any time; the Terms and Conditions of Sale applicable to an order placed by a customer are those in force on the day on which the order is placed.
These Terms and Conditions of Sale form an integral whole with our Terms and Conditions of Use, our Privacy Policy and our Cookies Policy.
Article 3 – Information concerning the Products
While taking the utmost care to ensure the maximum degree of accuracy as regards the information on the Products (categories, names, reproduction, pictures, descriptions, properties, characteristics and composition, etc.) offered for sale on the Website, and regularly updating said information, descriptions and data, the Company cannot exclude any non-substantial errors.
Furthermore, although photographs and other reproductions of the Products for sale shall represent them faithfully on the Website, within the limits of the available techniques, they may nevertheless contain non-substantial errors.
Products are offered for sale within the limits of their availability. If, despite the Company's vigilance, the Products ordered are permanently not available, the Company shall immediately inform the customer of this by any appropriate means (telephone or e-mail) as soon as possible and shall promptly refund the customer the amounts paid in relation to the order.
Article 4 – Ordering Products on the Website
4.1 General
The Products offered on this Website are intended for final consumers established in the countries and territories set forth in Article 2, excluding the regions set forth in Article 2.
The Products are sold to end-consumers for private and personal use only. The Company expressly prohibits purchase for business or re-sale purposes. The Company will not be responsible for any loss of profits or business in relation with any resale activity carried out by customer.
In order to place an order on the Website, the customer must have reached the age of majority, enjoy legal capacity and hold a debit or credit card or any other payment instrument accepted on the Website (as indicated at the time of validating the order).
The customer undertakes to ensure that all the information communicated to the Company via the Website in the context of his/her order is compliant with these Terms and Conditions of Sale, accurate and up to date. Failing this, the Company reserves the right to cancel the order and the corresponding payment.
The Company will not be responsible for any consequences resulting from inaccurate information provided by the customer.
It is expressly agreed between the Company and the customer that the Company may retain any customer e-mails or other information provided by customer in accordance with the terms of the Privacy Policy.
The Company will also be entitled to refuse any order: (i) placed by a customer with whom there is an outstanding dispute relating to the payment of any previous order; (ii) that is not compliant with these Terms and Conditions of Sale; or (iii) where our risk assessment systems detect anomalous purchases or transactions suspected of fraud.
4.2 Place an order
The contract between the Company and the customer is concluded in either Portuguese or English language (depending on which language the customer has opted for his/her visit to the Website).
Step n°1: Selection of the Products
On the Website, the Customer selects the Product(s) and, as the case may be, the relevant size, color, or accessories, and adds the selected Products to its shopping bag by clicking on the “Add to bag” button.
Step n°2: Verification of the selected Products
The Customer may freely modify their online “Shopping bag” containing the Products selected, remove a Product initially selected, and/or modify the quantities ordered. At this stage, if available, users may also add free samples and miniatures. The price of the Products selected will be displayed in the “Shopping bag”. The availability and prices of the items contained in the shopping bag are subject to change, and the Customer shall be bound by the availability and final price applicable at the time the “Go to checkout” option is selected.
Also at this stage, if available, the customer could add a promotional code which would apply a promotion. Promotions might be a discount, a gift with purchase (GWP), or another perk. Please check Article 10 of these Terms and Conditions of Sale for additional information regarding discount codes, offers and promotions.
Step n°3: Order validation
Once the Customer has made their selection and wishes to validate the contents of their “Shopping Bag” they must click the “Go to checkout” button and then, identify themselves as follows:
• If he/she has an account on the Website: by entering his/her login credentials (email and password);
• If he/she does not have an account on the Website (Guest): by entering his/her email address, his/her title and name, telephone number, and address to which the order will be sent and invoiced to him/her.
The customer must validate:
• the delivery address
• the billing address of payment method used for purchase
• the shipping method opted for
• the chosen payment method
At this stage, if available, the customer could also add a promotional code which would apply a promotion. Promotions might be a discount, a gift with purchase (GWP), or another perk. Please check Article 10 of these Terms and Conditions of Sale for additional information regarding discount codes, offers and promotions.
The customer must abide by the terms and conditions of the offer (e.g., first order only, non-stackable, minimum order quantity, etc). If the promotion’s conditions are not met (e.g., an item is removed from the basket bringing order total below minimum required), the promotional code will automatically be removed/invalidated.
Once all this information has been duly fulfilled and validated, the price of the Products, and, as the case may be the extra shipping costs and sales tax as applicable, will be automatically displayed on the Website and the customer must click on the “Continue to gift message” button.
After communicating the required payment information, the customer can review the order. If a customer wants to change any of the information, they have a chance to go back and edit the delivery address, shipping method or chosen payment method. If the information is correct, the customer can then click on the "Confirm and pay" button in order to process payment.
The customer must expressly accept these Terms and Conditions of Sale, to which the customer finds an express link, by checking the box "I agree to the Carolina Herrera Beauty Terms and Conditions of Sale, Fashion Terms and Conditions of Sale, and Privacy Policy.” and submit his/her binding offer.
Once payment has successfully been processed the customer will then see his/her order number displayed.
Step n°4: Acknowledgement of receipt of the order
The Company will acknowledge having received the order by means of an e-mail sent to the email address communicated by the customer. This confirmation e-mail will contain the order and customer information and/or, where relevant, any difficulties concerning the order (availability of the Products, delivery timeframes or payment difficulty).
The order is final once a confirmation e-mail without reservations has been sent to the customer.
Step n°5: Acceptance e-mail
The orders are binding on the Company and the customer once an acceptance e-mail without reservations has been sent to the customer. Upon this acceptance by the Company, the Company and the customer have concluded a binding sales contract on the basis of the terms of the order, the acceptance and these Terms and Conditions of Sale.
Step n°6: Dispatching of the Product(s)
At the time of dispatching the Products to the delivery address chosen by the customer the Company will generate an email informing customer of said dispatch.
Article 5 – Price of the Products
The prices displayed on the Website are given in Euros (€) and include any applicable sales tax. Once customer has entered their delivery address, the final price, including any applicable sales tax, will be displayed.
The amount of the delivery or extra transport costs, if any, will be automatically displayed on the Website at the time of the validation of the order.
The prices of the Products are those in effect on the date of placing the order.
The Company tries very hard to ensure that all information on this Website is accurate. However, just occasionally, an error can occur. If the Company discovers an error in the price or description of a Product you have ordered, the Company will tell you and ask you whether you wish to continue with your order at the correct price or cancel it. The Company may also in its sole discretion choose not to provide you with the Product or service if there has been an error in its description or price. The Company are not obliged to supply Products at the incorrect price.
The Company reserves the right to adjust prices, offers, Products and its specifications at its sole discretion at any time. Any adjustment in price will not affect the price of any Products which you have already ordered and which the Company has accepted by means of a confirmation email.
Article 6 – Payment
The Customer's purchases must be paid by one of the payment methods displayed on the Website.
The customer will access a secure server that has been certified by a certification authority.
If the customer chooses payment by credit card, he/she must provide his/her credit card number and/or his/her bank details by filling in the online payment form. The transaction will then be executed by the customer in accordance with secure banking standards, by communicating their credit or debit card number and/or bank details; the customer unconditionally agrees in advance that the Company may complete the secure transaction in question. The authorization to debit the customer's account is always given only for the amount of the Products bought including applicable sales taxes and duties and plus the amount of the delivery or extra transport costs (if any). The customer's credit or debit card will then be debited after verification of its identification and banking information. If, for any reason whatsoever (objection, refusal on the part of the issuing centre, etc.), debiting the sums payable by the customer proves to be impossible, the order will not be registered by the Company and/or will be cancelled.
The Company reserves ownership of the Products until the full price of the Products has been paid to the Company, e.g., once the price has effectively been debited from the customer’s bank account. If you want an invoice, please contact us and indicate your VAT identification number, full name, full address and order number. We will review your details and send back your invoice.
Article 7 – Delivery
Products will be delivered to the delivery address indicated by the customer at the time of placing the order using the delivery method specified, provided that such delivery address is located in Portugal, where the Company offers delivery of its Products (see Article 2). The Company bears no responsibility for any missing/erroneous delivery information provided by customer.
The Products ordered will be dispatched by the Company by a postal carrier or parcel delivery service of its selection for delivery on the date or within the estimate timeframe indicated on the Website and in the confirmation e-mail. In the event delivery within the estimated time frame is not possible, the Company will inform customer of such delay and will propose another delivery date or provide alternative options.
The Company shall not be liable for any delay or failure to comply with its obligations under these Terms and Conditions of Sale if such delay or failure arises from circumstances beyond the Company’s reasonable control. This provision does not affect the consumer's right to receive the product within a reasonable time.
Title to the Products shall be transferred to the customer upon delivery.
If Products are delivered with obvious transport damage, please complain about such defects to the carrier as soon as possible and contact us immediately. Failure to make a complaint or contact us will have no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.
Article 8 – Right of withdrawal
8.1 Principle
With the exception of the cases mentioned in Article 8.3, the Customer may elect to return any Products ordered on the Website within the following periods: 14 calendar days from the receipt of the Products by Customer, or in case of multiple Products purchased in one order, 14 calendar days from the receipt of the last of the Products.
8.2 Exercise of the right of withdrawal
To exercise this right, the Customer must inform the Company within this period:
via an unambiguous statement expressing its willingness to retract;
to the e-mail address mentioned in Article 1;
by indicating at least its name, address and order number.
For this purpose, the Customer may, without being obliged to do so, use the standard withdrawal form provided below:
Sample withdrawal form
(If you want to withdraw from the contract, please fill out this form and send it back).
To
Antonio Puig, S.A.U.
Plaza Europa 46-48,
Hospitalet de Llobregat,
08902
Spain
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*) /received on (*)
__________________________________
Name of the consumer(s)
__________________________________
Address of the consumer(s)
__________________________________
Signature of the consumer(s) (only in case of paper communication)
__________________________________
Date
(*) Delete as applicable.
The return of the Products must be made by the Customer:
within fourteen (14) calendar days from its communication to the Company of its decision to return the Products;
in their original packaging, in perfect condition, unused, and accompanied by all the accessories and documents provided with them at the time of delivery (notice, warranty, certificate of authenticity, etc.) and the delivery slip enclosed with the Products delivered;
to the address given in the standard form above.
It is specified that:
the Products cannot be returned in store;
the direct costs of returning the Products shall be borne exclusively by the Customer.
Reimbursement of the price invoiced (including initial delivery costs, if any) will be made within (14) days as from the receipt by the Company of the returned Product or from the date on which the Customer provides proof that the returned Product have been dispatched (the date used being that of the first of these events) by using the same method of payment as that used by the Customer when placing the order unless otherwise agreed.
The Customer is advised to keep any proof of having returned Products, which presupposes that the Products will be returned by the Customer by recorded delivery or any other means that allows proof of a specific date of return.
8.3 Exceptions
The right of withdrawal cannot be exercised for any Products that are:
made to the Customer's specifications or clearly personalised.
unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection.
after delivery and by their nature, indissociably mixed with other articles.
Article 9 – Non-conforming orders
If the Products delivered are not the Products that were ordered, the customer shall:
inform the Company as soon as possible by email explaining why the Product is not in conformity with the order.
return the concerned Product(s) in their original packaging, in perfect condition, unused, and accompanied by all the accessories and documents provided with them (notice, warranty, certificate of authenticity, etc.) and a copy of the delivery slip enclosed with the delivered Product(s). If the customer damages the products, this might lead to liability and claims for damages for the Company.
follow the steps of the return procedure suggested by the Company, as described on the Website.
The costs of returning the Product(s) will however be borne by the Company, only if the customer is right in claiming that the Product returned is not compliant with his/her order, and subject to providing evidence of said costs to the Company. They will then be reimbursed by crediting the customer's bank account accordingly;
If it is not possible to exchange or repair the returned Product, reimbursement of the price invoiced for non-compliant Products that have been returned will be effected by crediting the customer's bank account within, at the latest, fourteen (14) days as from the Company's receipt of the returned Products.
Under no circumstances shall the restitution, exchange or reimbursement be requested and/or performed in a physical store.
The mechanism described in this provision shall not restrict the customer's statutory warranty rights (see Article 12 below) or withdrawal right (see Article 8 above).
Article 10 – Discounts codes, offers and promotions
Customers may occasionally receive discount codes from the Company, via email or through promotional materials. Each code is unique to the recipient, is not transferable, has no monetary value and cannot be converted into currency. A code may have an expiration date, which will be stated at the time of promotion or on accompanying promotional materials that cannot be modified.
When an order containing multiple items is placed using a promotional code, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The discount cannot be refunded.
The value of a discount code cannot be deducted from an order if that code is defective or out of date: no replacement codes will be issued.
Only one discount voucher may be used per order.
Category and product exemptions may apply for discounts and promotions.
We do not do price adjustments on any sale items.
Article 11 – Intellectual Property Rights
All intellectual and industrial property rights related to the content, design, and source code of the Website, including but not limited to the trademarks, logos, trade names, designs, images, texts, graphics, photographs, software, databases, and other elements displayed on the Website (collectively, the "Intellectual Property Rights"), are the exclusive property of the Company or have been licensed to the Company by their respective owners.Nothing herein shall be construed as granting customer any right, title or interest in or to the Intellectual Property Rights.
The use, reproduction, distribution, public communication, transformation, or any other form of exploitation, whether for commercial or personal purposes, of any of the elements protected by the Intellectual Property Rights, without the prior express written consent of the Company, is strictly prohibited. Additionally, the customer undertakes not to download, disseminate, reproduce or modify the Website, either in whole or in part, in any form whatsoever.
The customer undertakes, more generally, to read and comply with the Terms and Conditions of Use of the Website, and to access and use the Website in accordance with the terms set out therein.
Article 12 – Statutory warranty rights
The customer is entitled to statutory warranty rights for defects pursuant to the applicable legal provisions, in particular Portuguese law (Decreto-Lei n.º 84/2021, de 18 de outubro).
Article 13 – Limitation of Liability
Company may only be held liable for direct damages resulting from its fault, negligence or fraud under these Terms and Conditions of Sale.
The Products are sold to end-consumers for personal use only. The Company expressly prohibits purchase for business or re-sale purposes and therefore, the Company will not be responsible for any loss of profits or business in relation with any resale activity carried out by Customer.
The Website, content provided through the Website, and all technology, software, materials, data, or images provided or used by or on our behalf or Company's licensors in connection with the Website are provided “as is” and on an “as available” basis. Except as expressly set forth herein, Company makes no other representation or warranty of any kind, whether express, implied, statutory, or otherwise with respect to the offerings on the Website. Except to the extent prohibited by applicable law, Company disclaims all implied warranties, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and quiet enjoyment, and any warranties arising out of any course of dealing, performance, or trade usage. Company will not be held responsible for (i) any errors, inaccuracies, or service interruptions, including power outages or system failures; or (ii) any unauthorised access to, use of, or alteration of, or deletion, destruction, damage, or loss of, any data, images, text, or other information or content. Company may discontinue any aspect of the Website, or may change the nature, features, functions, scope, or operation of the Website at any time.
Article 15 – Miscellaneous
The Company shall not be liable to any customer for any delay or failure to perform any obligation hereunder if the delay or failure is due to events that are beyond the Company's control including, but not limited to, strike, blockade, war, act of terrorism, riot, pandemic, state of alarm, imposition of trade restrictions, natural disaster or refusal of a license by a government agency.
The Company will inform the customer of any such event by providing notice no later than at the latest thirty days of its occurrence. If the corresponding suspension of the Company's performance of its obligations continues for more than thirty (30) days, the customer or Company, by providing notice to the other, may cancel any order(s) affected by such a delay. In the case of such cancellation, the customer will be reimbursed by the Company as soon as possible by crediting the debit/credit card used for the relevant purchase.
Should any of the provisions of these Terms and Conditions of Sale come to be declared wholly or partially null and void, the other provisions and all the other rights and obligations resulting therefrom will remain unchanged and will continue to be applicable.
Article 16 – Competent jurisdiction - Applicable law
These Terms and Conditions of Sale are governed by and construed in accordance with the laws of Spain. Any disputes arising from or related to these Terms and Conditions of Sale shall be submitted to the non-exclusive jurisdiction of the courts of Spain. However, this shall not affect the rights consumers may have under mandatory consumer protection laws of their country of residence, which may allow them to bring claims in the courts of their home jurisdiction.
In the event of a dispute or disagreement regarding the Product(s), the customer may resort to alternative dispute resolution entities listed on the Consumer Portal at https://www.consumidor.gov.pt/, where the contact details of these entities can be consulted.
The customer may also submit a complaint at any time through the electronic complaints book available at www.livroreclamacoes.pt.
Last update: January 2026
© ANTONIO PUIG, S.A. All rights reserved.
