Privacy Policy
Welcome to our website www.carolinaherrera.com (hereinafter the “ Website ”).
Please read this Privacy Policy carefully.
1. Our commitments
Everyone has the right to the protection of their personal data, i.e., any information relating to an identified or identifiable natural person (hereinafter “ Personal Data ”). We respect users’ right to be informed about the collection of their Personal Data, as well as about any other processing operations related thereto.
Whenever we use data that may identify you directly or indirectly, we apply the principle of strict necessity. To this end, the Website has been designed so as to minimize the use of your Personal Data and not to exceed the purposes for which it was collected and/or processed.
We do not process your Personal Data when we can provide you with services through the use of anonymous data or traffic data (for example, market studies intended to improve our services, browsing data used to provide you with personalized content or offers tailored to your preferred language, your location, etc.), or by other means that only allow your identification when this is strictly necessary or required by competent public authorities or law enforcement authorities (for example, in the case of traffic data or your IP address).
2. Controller
For the purposes of the applicable data protection legislation, ANTONIO PUIG, S.A.U. (hereinafter the “ Company ”), with its registered office at Plaza Europa 46-48, 08902 L’Hospitalet de Llobregat, Barcelona (Spain), registered with the Barcelona Trade Registry under number A08158289, is the controller responsible for processing your Personal Data.
This Privacy Policy applies to personal information that makes it possible to identify a user when accessing our Website, using its services and/or completing forms on the Website, regardless of whether a purchase is made on local e-commerce websites.
To ensure the accuracy of the Personal Data you provide to us, we ask that you notify our Customer Support Service of any changes. We reserve the right to suspend or discontinue the provision of the requested services if incorrect Personal Data is provided, without prejudice to any actions permitted by law.
If you have any questions or concerns related to this Privacy Policy, you may contact our Customer Support Service at the following address: [email protected].
3. Applicable law
All Personal Data is processed in accordance with Regulation (EU) 2016/679 (“ GDPR ”), as well as the applicable national data protection legislation.
4. Purpose(s) of processing Personal Data and legal basis
The Company processes Personal Data for the following purposes and on the following legal bases:
• Online sales: processing necessary for the management of orders, payments, deliveries, and customer support, on the basis of contract performance.
• Marketing purposes: sending commercial communications and personalized advertising, on the basis of your consent or where permitted by law.
• Security purposes: fraud prevention and ensuring the security of information systems, on the basis of the Company’s legitimate interest.
5. Consequences of not providing Personal Data
The provision of certain Personal Data is necessary for the processing of orders or for compliance with legal obligations. In the absence of such data, certain services may not be provided.
6. Recipients of Personal Data
Your Personal Data may be disclosed to service providers (processors) and to competent authorities, whenever legally required.
7. Security measures and retention period
We adopt appropriate technical and organizational measures to protect your Personal Data and retain it only for the period necessary to pursue the purposes indicated.
8. Transfer of Personal Data to third countries
The transfer of Personal Data outside the European Union only takes place subject to the implementation of appropriate safeguards, in accordance with the GDPR.
9. Your rights
• Right to withdraw consent
• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object
• Right to lodge a complaint with a supervisory authority
To exercise your rights, you may contact us at [email protected].
10. Consent / Refusal
Where necessary, you may give or withdraw your consent at any time.
11. Contact
Email: [email protected]
Data Protection Officer: [email protected]
12. Changes to this Privacy Policy
This Privacy Policy may be updated at any time. We recommend that you consult this page regularly.
Last update: January 2026
© ANTONIO PUIG, S.A. 2025. All rights reserved.
