Shipping

We only deliver to mainland Portugal. We are unable to deliver to Azores and Madeira due to shipping restrictions, P.O. Boxes, nor General Delivery service. 

For fragrance and makeup orders we offer:

- Free standard shipping on all orders over 25€, otherwise 5,25€.

Delivery between 9am-5pm, Monday to Friday.

Orders will be delivered within 1-3 business days.

- Express shipping: 13€.

Delivery between 9am-5pm, Monday to Friday.

Orders placed before 12pm Monday to Friday will be delivered within 1-2 business days.

Orders placed after 12pm on Friday will be expedited on Monday.

All purchases are insured against theft and accidental damage while in transit from www.carolinaherrera.com to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require a signature as proof of delivery.

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Returns

We hope you are delighted with your purchase. If you are not satisfied you can return any product to us.

For fragrance and makeup orders:

Returns must be made within a maximum of fourteen (14) days of receiving the product. Please note that returns are only free of charge from the regions we deliver to for fragrances and make-up orders. To initiate a return, you can do so through our returns portal, where you will be able to obtain the return label.

To return any item you can use the pre-filled and prepaid return label that you will find inside the envelope.

Then, proceed to return the package in its original packaging:

Send us the parcel from your nearest drop off point: Scan the QR code or visit https://www.ups.com/dropoff/?loc=es_ES

You will be refunded to your original form of payment within a maximum of fourteen (14) days of receipt of your cancellation notice or returned product(s) by our Customer Service team.

All returned items should be sent in their original packaging, in perfect condition, unused, sealed and accompanied by all documents provided with them at the time of delivery.

Any personalized, revised or altered products, or any products returned damaged, used, unsealed, incomplete or soiled, may not be refunded.

If your return does not comply with the above terms and conditions, Carolina Herrera will be unable to reimburse you for the cost of the product(s).

Please note that all fragrance and makeup items must be returned unused, unopened and in their original packaging.

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Buy, Try and Decide

As we are unable to accept returns of beauty products that have been opened, we offer free samples of our fragrances, so you can decide if they are right for you before opening them. Find out more.

When you order any of our beloved fragrances, select a sample of this fragrance at checkout, if it is not already pre-selected. We only recommend choosing an alternative sample if you are sure you wish to keep your fragrance purchase, as once the full-size item has been opened it will no longer be eligible for return, as per our returns policy. Please remember the sampling is restricted to stock availability. 

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Other reasons for return/ have a question?

If you have received an incorrect order, damaged or faulty product or you have experienced an allergic reaction please contact our Customer Service team at [email protected] including your name and order number.