Article 1: Information about the Company

Distribuidora Puig Chile, Ltda. (hereinafter, the "Company") is a Chilean company with its registered office at Avenida del Valle, 869, 6th floor, Huechuraba District, Metropolitan Region, Santiago de Chile, Chile, tax ID number 77.062.080-5 (RUT). Its corporate purpose consists of the import, export, distribution, and commercialization, in any form, of perfumery, cosmetics, and toiletry products in general.

For more information, to ask questions, or to request any type of assistance you may need, you can contact us by sending an email to the following address: [email protected] or through the contact details indicated in the "Contact" section.

Article 2: Scope of Application of the Terms and Conditions of Sale

These are the general terms and conditions (hereinafter, the "Terms and Conditions of Sale") that apply to any online sale by the Company and to purchases by final consumers (hereinafter, the "Client" or "You") in Chile (for domestic and private, exclusively personal use) of products bearing the Company’s registered trademarks (hereinafter, the "Products") offered for sale on the website www.carolinaherrera.com (hereinafter, the "Website").

Please note that the Company delivers and accepts returns of its Products only within Chile, with the exception of the following destinations: Alhué, María Pinto, San José de Maipo, Isla Juan Fernández, Easter Island, Petorca, Mostazal, Curepto, Pelarco, Rauco, Vichuquén, Cobquecura, Portezuelo, Quilaco, Ránquil, San Fabián, Treguaco, Camiña, Colchane, Huara, Pica, Ollagüe, Alto del Carmen, La Higuera, Paihuano, Río Hurtado, Curarrehue, Los Sauces, Melipeuco, Perquenco, Toltén, Tirúa, Futaleufú, Palena, San Juan de la Costa, Queilén, Puqueldón, Lago Verde, Guaitecas, O'Higgins, Tortel, Laguna Blanca, Primavera, San Gregorio, Timaukel, Cabo de Hornos, Torres del Paine, Antarctica, Corral, Camarones, General Lagos, Putre.

Please also note that the Company does not ship to P.O. boxes, military bases, or mailing lists.

You are responsible for ensuring that you are a resident of a country and region eligible to receive delivery of these Products. If you do not reside in any of these countries, you will be responsible for arranging collection or shipment of your Product(s) to or from any of the regions where the Company offers delivery of its Products via the Website.

All sales of Products made through the Website are subject to these Terms and Conditions of Sale, which the Client expressly accepts when placing any order.

The Company reserves the right to modify or update these Terms and Conditions of Sale at any time. The applicable Terms and Conditions of Sale for an order will be those in force on the date the order is placed.

These Terms and Conditions of Sale form a single document together with our [missing reference].

Article 3: Information Regarding the Products

Without prejudice to ensuring the highest level of accuracy regarding the information displayed with the Products (categories, names, reproduction, images, descriptions, properties, features, and composition, etc.) sold through the Website, and the periodic updating of such information, descriptions, and data, we cannot exclude the possibility of minor discrepancies.

Furthermore, although photographs and other reproductions of the Products for sale will faithfully represent them on the Website, within the limits of available techniques, they are for reference purposes only and may present minor, non-substantial differences compared to the Products received by the Client.

The Products are sold subject to availability. If, despite the Company’s diligence, the ordered Products become permanently unavailable, the Company will inform the Client immediately by any appropriate means (telephone or email) and will refund the amounts paid for the order as soon as possible.

Article 4: Product Orders on the Website

4.1 General

The Products offered on this Website are intended for final consumers residing in the country and territories listed in Article 2, excluding the regions mentioned therein.

To place an order on the Website, the Client must be of legal age, have legal capacity, and possess a debit or credit card or any other payment instrument accepted on the Website (as indicated at the time of order validation).

The Client undertakes to ensure that all information provided to the Company through the Website in the context of their order complies with these Terms and Conditions of Sale, is accurate, and is up to date. Otherwise, the Company reserves the right to cancel the order and refund the corresponding payment.

The Company shall not be held liable for any consequences resulting from inaccurate information provided by the Client.

It is expressly agreed between the Company and the Client that the Company may retain any email from the Client or other information provided in accordance with the Privacy Policy.

The Company also reserves the right to reject any order:
(i) placed by a client with whom there is a pending dispute regarding the payment of a prior order; or
(ii) that does not comply with these Terms and Conditions of Sale.

4.2 Placing an Order

• Step 1: Product Selection
On the Website, the Client selects one or more products, the required quantity, and, where applicable, the size, format, or color, and adds the selected Products to the cart by clicking the “ADD TO SHOPPING CART” button.

• Step 2: Verification of Selected Products
Once products have been added to the shopping cart, the Client may freely modify them online: delete a previously selected product, change the requested quantities, or add others. The price of the selected Products will be displayed automatically when using the “ADD TO SHOPPING CART” option. Availability and prices of items in the cart are subject to change, and the Client will be subject to the availability and final price applicable at the time the “PROCEED TO CHECKOUT” option is selected.

In the cart, the Client may add one (or more) free samples. The Company is not obliged to offer free samples to the Client, and if the chosen sample is unavailable, the Company shall not be penalized for not including it in the order.

At this stage, the Client may also add a promotional code (e.g., WELCOME10) to apply a promotion. Promotions may consist of a discount, a gift with purchase (GWP), or another benefit. The Client must comply with the terms and conditions of the offer (e.g., only valid for first order, non-cumulative, minimum purchase amount, etc.). If the promotional conditions are not met (e.g., an item is removed from the cart and the total falls below the required minimum), the promotional code will be automatically removed or invalidated. See Article 10 of these Terms and Conditions of Sale for further information on discount codes, offers, and promotions.

• Step 3: Order Validation
Once the Client has finalized their selection and wishes to validate the contents of the SHOPPING CART, they must click on “Proceed to Checkout” and identify themselves by one of the following methods:

• If they already have an account on the Website: by entering their email address and password.

• If they do not have an account on the Website (guest checkout): by entering their first and last name(s), email address, billing address for the electronic receipt, and phone number.

The Client must validate:

• their RUT (Rol Único Tributario, Chilean tax ID);

• the shipping address, which must be in Chile (only in regions where delivery is available; see excluded regions in Article 2);

• the billing address for the electronic receipt;

• the chosen shipping method; and

• whether they wish to receive free gift wrapping and a gift message.

Once this information has been duly completed and validated, the price of the Products (including VAT) and shipping costs will be displayed automatically on the Website, and the Client must click “PROCEED TO PAYMENT”.

After providing the chosen payment method and required details, the Client may review the order. If the Client wishes to modify any information, they may return to edit the delivery address, shipping method, or payment method. If the information is correct, the Client may click “CONFIRM AND PAY” to process payment.

The Client must expressly accept these Terms and Conditions of Sale by ticking the box “I accept the terms and conditions of sale”, thereby submitting their order, which will be considered a binding offer.

Once payment has been successfully processed, the Client will see their order number.

Step 4: Order Acknowledgment

The Company will acknowledge receipt of the order by sending a confirmation email to the address provided by the Client. This confirmation email will contain the order and Client details, or, where applicable, any issues that arose with the order (availability of Products, delivery times, or payment difficulties).

The order shall be considered final once an unqualified confirmation email has been sent to the Client.

Step 5: Acceptance Email

Orders become binding on the Company and the Client once an unqualified acceptance email has been sent to the Client. Following this acceptance by the Company, the Company and the Client shall be deemed to have entered into a binding sales contract based on the terms of the order, the acceptance, and these Terms and Conditions of Sale.

Notwithstanding the foregoing, the Client may exercise their right of withdrawal, in accordance with Article 3 bis of Law No. 19.496, within 30 calendar days from receipt of the purchased Products.

Step 6: Shipment of the Product(s)

At the time of dispatching the Products to the Client’s chosen delivery address, the Company will send an email to the Client confirming shipment.

Article 5: Price of Products

The prices displayed on the Website are offered in Chilean pesos (CLP) and include any applicable sales tax.

The amount of shipping or additional transportation charges, if any, will be displayed automatically on the Website at the time of order validation.

The prices of the Products are those in effect on the date the order is placed.

The Company strives to ensure that all information on this Website is accurate. However, discrepancies may occasionally occur. If the Company discovers an obvious, manifest, and clearly erroneous discrepancy in the price or description of a Product ordered by the Client, it may inform the Client and ask whether they wish to proceed with their order at the correct price or cancel it. The Company may also, at its sole discretion, choose not to provide the product or service if there has been an obvious, manifest, and clearly erroneous mistake in its description or price.

The Company reserves the right to adjust prices, offers, Products, and their specifications at its sole discretion and at any time. Any price adjustment will not affect the price of Products already ordered by the Client and accepted by the Company through an order confirmation email.

Article 6: Payment

The Client must pay for their purchases using one of the payment methods displayed on the Website.

The Client will access a secure server certified by a certification authority.

If the Client chooses to pay by credit card, they must provide their card number and banking details by filling out the online payment form. The transaction will be executed by the Client in accordance with secure banking standards, by communicating their credit or debit card number and banking details; the Client unconditionally agrees in advance that the Company may complete the relevant secure transaction. Authorization to charge the Client’s account is always granted only for the amount of the purchased products, including applicable taxes and duties, as well as the shipping or additional transportation charges (if applicable). The charge to the Client’s credit or debit card will be made after verifying their identity and banking details. If, for any reason (objection, rejection by the issuing center, etc.), charging the amounts due by the Client proves impossible, the order will not be registered by the Company or will be canceled.

The Company retains ownership of the Products until the full price of these has been paid to the Company, that is, once the amount has been effectively deducted from the Client’s bank account.

Once the Client’s payment has been made and credited by the Company, the Company will immediately issue the corresponding electronic receipt, in accordance with the information provided by the Client in Step 3: Order Validation, and send it to the email address provided by the Client.

In the event that legal entities wish to purchase Products, they must contact [email protected], through which B2B sales are managed, which are not governed by these Terms and Conditions of Sale. In no case will invoices be issued for purchases made through the Website.

Article 7: Delivery

The Products will be delivered to the delivery address indicated by the Client when placing the order, using the specified delivery method, provided that such delivery address is located within the places where the Company offers delivery of its Products (see Article 2). The Company is not responsible for incomplete or incorrect delivery information provided by the Client.

The Products ordered will be dispatched by the Company through a postal or courier service for delivery on the date or within the time indicated on the Website and in the confirmation email. If delivery within the estimated time is not possible, the Company will inform the Client of the delay and propose another delivery date or alternative options.

The Company will not be liable for any delay or failure to perform its obligations under these Terms and Conditions of Sale if such delay or failure is due to circumstances beyond its reasonable control. This provision does not affect the consumer’s right to receive the product within a reasonable time. Ownership of the Products will transfer to the Client at the time of delivery.

Article 8: Right of Withdrawal and Returns

• Return period.
The Client may, without the need to justify the reason, exercise their right of withdrawal to return any item ordered on the Website within fifteen (15) calendar days from receipt of a Product, or, in the case of several Products purchased in a single order, fifteen (15) calendar days from receipt of the last one.

• Procedure for returning Products.
Products may only be returned using one of the following methods:

• By following the return procedure established by the Company and detailed on its Website at [link missing].

• By mail or courier addressed to Customer Service. In this case, the Company will provide precise return instructions.

• Return conditions.
The Client must provide the order details, the name of the person who placed the order, the date of the order, and present the electronic receipt or corresponding proof of purchase. The return of Products must be made within fourteen (14) calendar days following notification of the exercise of the right of withdrawal to the Company. Clients are recommended to keep proof of having returned the Products, which implies that the Products must be returned via registered delivery or any other method that allows proof of a specific return date. The Company will not regain ownership of returned Products until they are received at the return address indicated, and under the conditions set forth in these Terms and Conditions. Under no circumstances may returns, exchanges, or refunds of Products purchased through the Website be requested or carried out at a physical store.

The Client must return Products in their original packaging, in perfect condition, unused and unhandled, except where strictly necessary to determine the nature, characteristics, or functioning of the Products. The Client must include all items received with the Products: notice, certificate of authenticity, delivery note, labels, warranty certificates, manuals, boxes, accessories, packaging (including protective covers and plastic wrappers), and any other accessory, item, or document delivered. Any promotional gift received with the Products must also be returned. Returns of products purchased in physical stores together with products purchased through the Website (and subject to these Terms and Conditions of Sale) will not be accepted. Each sales channel will have its own return procedure and conditions.

• Products excluded from returns.
The Company will not accept exchanges or returns when, due to reasons attributable to the Client, the Product:
(i) has been personalized, altered, or modified;
(ii) is damaged, used, incomplete, or dirty;
(iii) is, in general, not in optimal conditions, including hygiene, safety, or health protection, for resale.

If the Client returns a Product in such conditions, the Company may refuse the refund and, where appropriate, demand compensation for damages caused to the Company by the delivery of such non-compliant Product.

• Return costs.
Except in cases provided in the Shipping and Return Policy and Article 9 (“Exceptions to the return procedure”), the Client will bear all direct costs of returning Products.

• Refund.
The refund of the price indicated in the electronic receipt for any validly returned Product, as well as the initial shipping costs to the Client, will be processed by crediting the original payment method used for the purchase.

The refund will be made within fourteen (14) calendar days from the date on which the Company receives the Client’s notification of their withdrawal right.

If the payment method used in Chile was a debit or credit card, the refund will be made by transfer to the account associated with the debit card, or by direct reversal to the credit card, as applicable.

Article 9: Exceptions to the Return Procedure

The Client may return Products to the Company in the event of non-conformity of the Products delivered with those ordered by the Client, and in the event of hidden defects, in accordance with Articles 19 et seq. of Law No. 19.496 on the Protection of Consumer Rights.

In such cases, the Client must inform the Company immediately by contacting Customer Service and provide supporting evidence of the non-conformity or hidden defect (photographs, description, etc.).

The Company will examine the returned Product and, if the claim is accepted, will offer the Client the choice between:

• a replacement of the Product,

• or a refund of the price paid, including shipping costs, without undue delay.

The Company will bear the direct costs of returning the Products in these cases.

Article 10: Discount Codes, Offers, and Promotions

The Company may offer promotions, discount codes, or other benefits on the Website.

The Client may use these discount codes, offers, and promotions only in accordance with the specific terms and conditions communicated at the time of the promotion.

Unless expressly stated otherwise, promotions and discount codes:

• are not cumulative,

• are valid only for a limited period,

• and may be restricted to certain Products, categories, or minimum purchase amounts.

If the Client uses a discount code or promotion in violation of its terms, the Company reserves the right to reject or cancel the order.

Promotional gifts with purchase (GWP) are offered subject to availability. If a promotional gift is out of stock, the Company is not obligated to provide an alternative or compensation.

Article 11: Intellectual Property Rights

The Company holds all rights, title, and interest in the Website, its content (including but not limited to text, images, designs, logos, photographs, videos, and sound), and the trademarks, trade names, and domain names displayed on the Website, whether registered or not (the “Intellectual Property”).

The Client may not reproduce, distribute, display, sell, license, use, or otherwise exploit any Intellectual Property without the Company’s prior written consent.

The purchase of Products does not grant the Client any license or right to the Company’s Intellectual Property, except for the right to use the Products for strictly personal and private purposes.

Any unauthorized use of the Website or its content may result in civil and/or criminal liability.

Article 12: Legal Warranties

The Products sold by the Company benefit from the legal guarantees provided under Chilean consumer protection law (Law No. 19.496).

Accordingly, the Client has the right to:

• repair of the Product,

• replacement of the Product, or

• refund of the price paid,

if the Product presents a manufacturing defect, does not comply with the description provided on the Website, or does not fulfill the promised qualities.

The Client must notify the Company of the defect within the period established by law, and in any case within the warranty period.

The warranty does not apply in the event of misuse of the Product, failure to follow the instructions for use, negligence, or unauthorized modification or repair of the Product.

The Company will bear the cost of return, replacement, or repair in cases covered by the legal warranty.

Article 13: Limitation of Liability

In the event of a breach of essential contractual obligations, the Company shall only be liable for foreseeable damages typical of this type of contract if such damages were caused by simple negligence, unless the Customer’s claims for damages concern death, bodily injury, or harm to health.

The Website, the content provided through it, and all technology, software, materials, data, or images provided or employed by or on our behalf or by the Company’s licensors in connection with the Website are provided “as is” and “as available.” Except as expressly stated herein, the Company makes no other representation or warranty of any kind, whether express, implied, statutory, or otherwise, with respect to the offerings on the Website.

To the extent permitted by applicable law, the Company disclaims all implied warranties, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and quiet enjoyment, as well as any warranty arising out of any course of dealing, performance, or trade usage. The Company shall not be liable for (i) any error, inaccuracy, or service interruption, including power outages or system failures, beyond its control; or (ii) any unauthorized access, use, alteration, deletion, destruction, damage, or loss of any data, image, text, or other information or content. The Company may discontinue the offering of any aspect of the Website, or change the nature, features, functions, scope, or operation of the Website at any time.

Article 14: Force Majeure

The Company shall not be liable to any Customer for any delay or failure to perform any obligation hereunder if such delay or failure is due to an external event caused by natural forces or the actions of third parties, which are unforeseeable according to human knowledge and experience, cannot be prevented or mitigated by economically acceptable means, even with the utmost care that could reasonably be expected under certain circumstances, and cannot be accepted by the Company due to its frequency. Such events may include, depending on the circumstances of the specific case, among others: strike, lockout, war, acts of terrorism, riots, pandemic, imposition of trade restrictions, natural disaster, or denial of a license by a government agency.

The Company will notify the Customer of any such event by notice sent no later than thirty (30) days after its occurrence. If the corresponding suspension of the Company’s performance of its obligations exceeds the thirty (30) day period mentioned above, the Customer or the Company, by mutual notice, may cancel any order affected by such delay. In the event of such cancellation, the Company shall refund the amount paid to the Customer as soon as possible by crediting the debit or credit card used for the corresponding purchase. Legal warranty rights shall remain unaffected.

Article 15: Partial Invalidity

If any provision of these Terms and Conditions of Sale is declared null and void, in whole or in part, the other provisions and all other resulting rights and obligations shall remain in full force and effect and unaltered.

Article 16: Jurisdiction and Applicable Law

Any dispute relating to these Terms and Conditions of Sale shall be governed by and interpreted in accordance with the laws of the Republic of Chile, without prejudice to the rights that the Customer may have as a consumer purchasing Products on our Website under any other applicable legislation.

Jurisdiction over any dispute shall lie with the ordinary courts of justice of the city of Santiago.

For inquiries or complaints, the Customer may also, whenever permitted by applicable regulations, contact the National Consumer Service (SERNAC) of the Republic of Chile through its official website: https://www.sernac.cl.

Last updated: July 2025
© Antonio Puig, S.A.U. 2025. All rights reserved.