Shipping

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We deliver throughout Chile, except for P.O. boxes, military bases, mailing lists, and the following areas:
Alhué, María Pinto, San José de Maipo, Isla Juan Fernández, Easter Island, Petorca, Mostazal, Curepto, Pelarco, Rauco, Vichuquén, Cobquecura, Portezuelo, Quilaco, Ránquil, San Fabián, Treguaco, Camiña, Colchane, Huara, Pica, Ollagüe, Alto del Carmen, La Higuera, Paihuano, Río Hurtado, Curarrehue, Los Sauces, Melipeuco, Perquenco, Toltén, Tirúa, Futaleufú, Palena, San Juan de la Costa, Queilén, Puqueldón, Lago Verde, Guaitecas, O’Higgins, Tortel, Laguna Blanca, Primavera, San Gregorio, Timaukel, Cabo de Hornos, Torres del Paine, Antarctica, Corral, Camarones, General Lagos, and Putre.

For fragrance and makeup orders, we offer:

Free standard shipping on all orders.

Delivery times:

- Metropolitan Region:

Same-day delivery for orders placed before 12:00 p.m.

1 to 3 days for other orders.

- Other regions: 1 to 7 days.

Deliveries are made Monday to Friday, between 9:00 a.m. and 5:00 p.m.

During the holiday season, our warehouse will be closed on December 25 and 26 and January 1. Any orders placed on these days will be shipped, it will be processed on the next business day.

All purchases are insured against theft and accidental damage during transit from carolinaherrera.com to the delivery address. Once the package has been delivered to the indicated address, it is no longer covered by the insurance.

Returns

We hope you love your purchase. If you are not completely satisfied, you may return your products to us.

For fragrance and makeup orders:

Returns must be made within a maximum period of fifteen (15) days from the date you receive your order. Please note that returns are free of charge in the regions where we deliver, but only for fragrance and makeup orders.

If you wish to return an item, please contact our Customer Care team by providing your name and order number via email at [email protected] or by calling (+56) 2 27125529.

Your refund will be issued to the original payment method within a maximum of fifteen (15) days from the date we receive the returned products.

All returned items must be sent back in their original packaging, in perfect condition, unused, sealed, and accompanied by all documents included with the original delivery.

Any personalized, modified, or altered product, or any product returned damaged, used, unsealed, incomplete, or stained, may not be eligible for a refund.

If your return does not comply with these Terms and Conditions, Carolina Herrera will be unable to refund the cost of the products.

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Try, Buy & Decide

Since we cannot accept returns of opened beauty products, we offer free samples of our fragrances so you can decide if they’re right for you before opening the full-size product.

When ordering any of our fragrances, select a sample of the same fragrance at checkout, if it’s not already pre-selected. We only recommend choosing an alternative sample if you’re certain you’ll keep your purchased fragrance, as once the full-size item is opened, it is no longer eligible for return, according to our return policy. Samples are subject to stock availability. Learn more.