Article 1 – Company information

Puig México, S.A. de C.V. (hereinafter referred to as the “Company”) is a Mexican company, with its registered office at Av. Jaime Balmes, 11, tower C, floor 3, offices B, C, D, Colonia Los Morales, Deleg. Miguel Hidalgo, Mexico DF, 11510 Mexico, and with Federal Taxpayer Registry PME841114758. If you need assistance or have any questions, you can contact us through:

Contact e-mail: [email protected]

Article 2 - Scope of application of the Terms and Conditions of Sale

These are the general terms and conditions (hereafter the “Terms and Conditions of Sale”) which apply to any online sales by the Company and purchases by final consumers in Spain (for domestic and private, personal use only) of products carrying the Company's trademarks (hereafter the “Products”) offered for sale on the Company's website www.carolinaherrera.com (hereinafter the "Website").

Please note that the Company delivers and accepts returns of its Products only within the United Mexican States.

All sales of Fashion Products made through an intermediary on the Website are subject to the Terms and Conditions of Sale, which the customer expressly accepts when placing their order.

The Terms and Conditions of Sale may be modified or updated by the Company at any time; however, the applicable Terms and Conditions of Sale for an order placed by a customer will be those in effect on the date the order is placed.

Article 3 – Information concerning the Products

The Company will clearly and unequivocally provide information about the Products in Spanish, including a sufficient description of their nature, price or fee in Mexican national currency, quantity, quality, availability, and the consumption possibilities of the Products offered for sale on the Website, and will regularly update this information.

Additionally, the photographs and other reproductions of the Products intended for sale must accurately represent them on the Website, within the limits of the available techniques.

Products are offered for sale within the limits of their availability. In the event that, despite the Company’s control, the Products purchased by any buyer are unavailable, the Company will inform the customer of this situation using appropriate means (phone or email) as soon as possible and will attempt to agree on an alternative and satisfactory solution for the customer.

Article 4 – Ordering Products on the Website

4.1 General

The Products offered through this Website are intended for end consumers residing in the United Mexican States and for personal use only.

To place an order on the Website, the customer must be of legal age, have legal capacity, and hold a bank card or any other payment instrument accepted on the Website (as indicated at the time of order confirmation).

The customer undertakes to ensure that all the information communicated to the Company via the Website in the context of his/her order is compliant with these Terms and Conditions of Sale, accurate and up-to-date. Failing this, the Company reserves the right to cancel the order and the corresponding payment.

Company will not be responsible for any consequences of an inaccurate information provided by the customer.

The Company will not be responsible for any consequences arising from the inaccuracy of the information provided by the customer.

The Company and the customer expressly agree that emails exchanged between the parties and the information recorded on the Website through the Company’s automatic registration systems will be considered authentic and may serve as evidence.

The Products are offered for sale through the Website to end consumers only for personal use, and resale of the Products is prohibited.

The Company also reserves the right to reject any order: (i) placed by a customer with whom there is a pending dispute related to the payment of any previous order; or (ii) that does not comply with the terms and conditions established in these Terms and Conditions of Sale.

4.2 Steps to place an order

Step n°1: Selection of the Products

On the Website, the customer selects the Product(s) of its choice, their required quantity and, as the case may be, the relevant size or format, and adds the selected Products to its shopping cart by clicking on the “ADD TO BAG” button.

Step n°2: Verification of the selected Products

The customer may freely modify online his/her “SHOPPING BAG” containing the Products selected, remove a Product initially selected, modify the quantities ordered or alternatively add a Product to its “SHOPPING BAG”. The price of the Products selected will be automatically displayed in the “SHOPPING BAG”.

Step n°3: Order validation

Once the customer has made his/her selection and wishes to validate the contents of his/her “SHOPPING BAG” he/she must click the “CONTINUE TO CHECKOUT” button and then, identify himself/herself as follows:

• If he/she has an account on the Website: by entering his/her login and password;

• If he/she does not have an account on the Website: by his/her name, address to which the order will be invoiced to him/her, telephone number.

The customer must validate:

* The delivery address, which must be located in the United Mexican States.

• The shipping method opted for.

• The chosen payment method.

Once all this information has been duly fulfilled and validated, the price of the Products, and, as the case may be, the extra shipping costs and sales tax as applicable, will be automatically displayed on the Website and the customer must click on the “PLACE ORDER” button.

After communicating its payment information, the customer must then click on the "PLACE ORDER" button in order to debit his/her bank account.

Provided that the customer's bank has authorized the debiting of his/her bank account, his/her “SHOPPING BAG” will be directly forwarded to the Company’s department responsible for preparing orders; the customer will then see his/her order number displayed.

Step n°4: acknowledgement of receipt of the order

The Company will acknowledge having received the order by means of an e-mail sent to the email address communicated by the customer. This confirmation e-mail will contain the ordering and customer information and/or, where relevant, any difficulties concerning the order (availability of the Products, delivery timeframes or payment difficulty). The orders are binding on the Company and the customer once a confirmation e-mail without reservations has been sent to the customer.

Step n°5: dispatching of the Product(s)

At the time of dispatching the Products to the delivery address chosen by the customer, the Company will send the latter an email informing him/her of the said dispatch.

Article 5 - Price of the Products

The prices displayed on the Website are indicated in Mexican pesos and include applicable sales taxes.

The amount of shipping costs and additional transportation fees (if applicable) will be automatically displayed on the Website at the time of order confirmation.

The prices of the Products are those in effect on the date the order is placed.

Article 6 - Payment

Customer purchases will be paid using a bank card of which they are the holder or through any other payment instrument accepted on the Website.

The customer will access a platform that meets banking security standards and will provide the information requested based on the chosen payment instrument.

In the case of payment by bank card, the authorization to debit the customer’s account is granted only for the amount of the Products purchased. The customer’s bank card will be charged after verifying their identification and banking information. If, for any reason not attributable to the Company (objection, rejection by the issuing center, etc.), the debit of the amounts payable by the customer is not possible, the order will not be registered by the Company and/or will be canceled.

The Company reserves ownership of the Products until the total price of the Products has been paid to the Company.

Article 7 - Delivery

Products can only be delivered to the delivery address provided by the customer at the time of placing their order, provided that this delivery address is located in the territories where the Company offers delivery of its Products (see Article 2). To this end, the customer agrees to have provided an accurate delivery address to the Company, which shall not be held responsible for any inability to deliver the order in case of lack or inaccuracy of the delivery information.

The ordered Products will be delivered on the date or within the timeframe indicated on the Website and in the confirmation email, without exceeding 30 business days from the confirmation of the order. The timeframes indicated on the Website will always take into account the normal execution of transport. In the event of any anomaly that could cause a delay not attributable to the Company, it will inform the customer and propose another delivery date or alternative measures.

The Company will deliver the requested Products through a private carrier selected by the Company. The amount of shipping costs will be automatically displayed on the Website at the time of order confirmation, based on the delivery method chosen by the customer.

Standard delivery: $79.00. Shipping costs are free for any order of fragrances and/or makeup over $500.00.

The risks related to the Products will transfer to the customer at the moment the Products are delivered to the customer at the delivery address.

Article 8 - Returns

The customer may choose to return any ordered Product within seven (7) calendar days following the receipt of the Product, or in the case of multiple Products purchased in a single order, within seven (7) calendar days after the receipt of the last Product. To do this, the customer must contact Customer Service to initiate the return process.

All returned Products must be sent in their original packaging, in perfect condition, unused, sealed, and accompanied by all the documents included at the time of delivery.

Any personalized, modified, or altered Product, or any Product returned damaged, used, without seal, incomplete, or stained will not be refunded.

If the return does not comply with these Terms and Conditions, Carolina Herrera will not be able to refund the cost of the Products.

The customer must keep the shipping receipt for the Products until they receive confirmation of their refund from Carolina Herrera.

The return of the Products must be made by the customer within seven (7) calendar days from the moment the customer has notified the Company of their intention to exercise the return.

If the above requirements are not met, the direct costs of returning the Products will be borne by the customer.

The Company will refund all payments received from the customer, including, if applicable, standard shipping costs of the Products, unless the customer expressly selected a delivery method other than the least expensive ordinary delivery method, in which case the Company will not cover the additional costs. The refund will be made by the Company in the same payment method within a maximum period of fourteen (14) calendar days from the receipt of the returned Product(s) in our warehouses, provided they have been received in the conditions stated above.

The customer cannot request a refund or exchange for any personalized Product that is in compliance, or for any Product returned damaged, incomplete, or dirty.

Article 9 - Non-conforming Orders

If the delivered Products are not the Products ordered, the customer must:

• Inform the Company immediately after delivery, via email sent to [email protected], stating why the Product is non-conforming.

• Return the Product(s) in question without manipulations other than those necessary to establish the nature, characteristics, or functioning of the Products, and accompanied by all accessories and documents provided with them (notice, warranty, certificate of authenticity, etc.), as well as the delivery slip attached to the delivered Products.

The customer will be responsible for any decrease in the value of the Products only if it results from manipulation that was not necessary to establish their nature, characteristics, or functioning.

• Contact Customer Service to initiate the return process.

• The return costs of the Product(s) will be borne by the Company, only if the customer is correct in stating that the returned Product is not in conformity with their order. In such cases, the return costs will be refunded to the bank account indicated by the customer.

• If it is not possible to exchange or repair the returned Product, the refund of the charged price for the non-conforming Products that have been returned will be made in the same payment method, no later than fourteen (14) days from the Company’s receipt of the returned Products.

The customer may expressly request a price reduction or contract termination in cases where it is legally appropriate.

Under no circumstances will restitution, exchange, or refund of Products be requested and/or made in a physical store.

Article 10 - Intellectual Property Rights

The Products and registered trademarks of the Company, whether figurative or not, and, in general, any other registered trademark, illustration, image, design, model, or logo displayed on the Website, are and will remain the exclusive property of the Company. Any content published on the Website is protected by copyright.

Nothing contained in this document shall be interpreted as granting the customer any rights over the trademarks, Products, distinctive signs of the Company, and their intellectual property rights.

The customer agrees not to download, disseminate, reproduce, or modify the Website, in whole or in part, in any way.

The customer generally agrees to read and comply with the Terms and Conditions of Use of the Website, accessible by clicking on the following link: Terms and Conditions of Use of the Website.

Article 11 - Personal Data

Depending on the use each user makes of the Website, the Company may collect personal data. Please review the Privacy Policy and Cookie Policy.

Article 12 - Liability

The Company can only be held liable for direct damages resulting from its fault, negligence, or intent under these Terms and Conditions of Sale.

The Products are designed for personal and domestic use, excluding resale purposes. The Company is not responsible for any loss of profits or business in relation to any resale activities carried out by the customer.

The Company is not responsible for indirect damages resulting from improper use of the Products by the customer or a third party. Loss or inability to use the Products due to events beyond the control of the Company cannot give rise to any refund or compensation from the Company.

The Website, the content provided through the Website, and all technology, software, materials, data, or images provided or used by or on our behalf or by our licensors in connection with the Website are provided "as is" and "as available." Except as expressly stated in these Terms and Conditions of Sale, we make no other representations or warranties of any kind, whether express, implied, legal, or otherwise, regarding the offers on the Website. Except to the extent prohibited by applicable law, we disclaim all implied warranties, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and quiet enjoyment, and any warranty arising from any course of dealing, performance, or usage of trade. We will not be liable for (i) any error, inaccuracy, or interruption of service, including power outages or system failures; or (ii) any unauthorized access, use, or alteration or deletion, destruction, damage, or loss of data, images, text, or other information or content. We may discontinue any aspect of the Website or change the nature, characteristics, functions, scope, or operation of the Website at any time.

Article 13 - Miscellaneous

The Company will not be liable to any customer for any delay or failure to perform any obligation under this Agreement if the delay or failure is due to events of force majeure that are outside the control of the Company, including but not limited to strikes, blockades, war, acts of terrorism, riots, pandemics, imposition of trade restrictions, natural disasters, or denial of a license by a government agency. The Company will inform the customer of any such events within eight (8) days from their occurrence. If this suspension of the Company’s obligations continues for more than thirty (30) days, the customer will have the option to cancel the ongoing order. In this case, the Company will refund the Customer the corresponding amount as soon as possible by depositing it into their bank account.

If any provision of these Terms and Conditions of Sale is declared totally or partially null and void, the other provisions and all other rights and obligations resulting therefrom will remain unchanged and continue to apply.

Article 14 - Competent Jurisdiction - Applicable Law

Any dispute under these Terms and Conditions of Sale will be governed and interpreted in accordance with the laws of the United Mexican States, without regard to principles of conflict of laws and expressly excluding the application of the Vienna Convention on International Sales of Goods.

The parties agree to submit to the judges and courts of the jurisdiction of the customer’s domicile.

Last updated: October 29, 2024

© Puig México, S.A. de C.V., 2024. All rights reserved.